Durability and reliability: Management & exploitation of the data from customers'usage in the automotive industry

This communication tackles the durability for industry, both on the managerial and technical plan. The main issue is to control costs of maintenance and costs of failures due to the ageing of components. The originality of the approach is to consider a global issue in order to adapt to the planning’s constraints of Projects: while deploying an analysis DMAIC to deal with the managerial and statistical features of the analysis of data. The assessment is an improvement of the statistical software that estimates the vehicle’s durability. It means reactivity and robustness to detect and quantify the quality crises, while insuring a good accessibility for a best deployment on each domain of design.