To discuss and brainstorm together to promote ongoing improvement in this vital area: Improved customer satisfaction. This customer wants to use his/her vehicle with the least constraints possible (economic constraints and in terms of availability)

To provide information about:
- Technical developments (electronics, computing, new materials)
- Environmental developments
- Economic developments (and consumerism)
- Regulatory developments

To promote the integration of after-sales as of the design stage

To adapt training to make the different people involved aware of the constraints of maintenance

The Technical Committee is interested in the consequences of product choice, from design and manufacturing to marketing, which will have an impact on the “after-sales” cycle.

Participants explore the development of after-sale functions (in terms of material and human resources): powertrain, bodywork-painting, electronics, and structural organization (replacement parts)

Members also work together on developing supplier partners:
- Insurers / experts,
- Technical Controllers
- Fleet Managers

Work groups made up of a small number experts, with the objective of summarizing the current situation and possible developments.

Workshops to debate and discuss a given subject based on a testimonials in the field and the point of view of experts in the area.

Conferences and seminars, geared to a wider audience, to assess the state of progress in a particular area and give an overall perspective on a given theme..

Ongoing training sessions, meeting defined needs, whose objective is to improve service performance.

Anyone in the automobile industry: From design to recycling, anyone involved in design, as well as all people involved in service activities.